3 Considerations When Choosing a VoIP System

Posted by Kimberley Drobny, Vice President, Marketing

October 27, 2015; 3:30 PM

Businesses are adapting VoIP as a means for establishing a more flexible and affordable solution to their unified communications needs. The ability of VoIP to improve a company’s operation efficiency and cut telecommunication costs, all the while increasing overall performance, has made it the superior choice for businesses when building a telephony system.

 

However, within the VoIP market there are some options that may better fit your company than others, so it’s important to consider how offerings can differ from one another. Choosing the right UC system for your business can come with risks, so in order to help you choose the solution that will best fit your needs, consider the following areas:

 

Scalability

 

Regardless of what stage of growth your business may be in at the time of selecting a UC solution, the last thing you want is to select a system that will curb your potential for growth or lock you into an expensive service that offers more than your company needs. This is why it’s important to go with a form of VoIP, such as SIP trunking, that allows you to easily expand or reduce your lines on an as-needed basis. Virtually all existing PBXs are compatible with SIP, and even those that aren’t can use a simple gateway to easily convert an existing system.

 

Hosted vs. On-Site

 

When considering which PBX setup will best fit your needs, both hosted and on-site options come with their own unique advantages and disadvantages. Companies without pre-existing PBX hardware will find that hosted services provide the best solution for them because setup is easy and, with everything being based in the cloud, you avoid the costs of purchasing new hardware or ongoing maintenance fees.

 

On the other hand, on-site systems can provide your business with more flexibility and greater control over your private telecommunications network. This may be the best option for those who have the means to invest in the hardware and provide for the maintenance required to keep the system running.

 

Workforce Mobility

 

Many companies these days are seeing the benefits to employing a more mobile workforce. Technology advancement and the growing popularity of BYOD policies in many workplaces enables employees to get work done while on the go. So shouldn’t workers have the same tools at their disposal while away from the office as those they would have at their desk, such as contact lists, video conferencing and call forwarding?

 

Modern VoIP systems these days generally offer features that allow employees to be just as efficient – if not more so – while working on the go with their own devices. This allows the business offer more freedom to their employees without sacrificing the need to provide them with the tools required to get their work done.

 

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Choosing a VoIP system that best fits your company’s needs is an important decision, and one that can have a direct impact on your business’s ability to conduct operations efficiently. This is why it’s important to think about the above areas of consideration when going through the decision process in order to select the best possible option.

 

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Topics: Voice over IP (VoIP), Unified Communications (UC), mobility