4 benefits for utilizing a cloud communications system

Posted by Casey Ward, Partner Development Manager

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July 10, 2014; 11:00 AM


Why do people seek out the cloud? After all, the service cloud provides is not all that different from older technology traditionally used in offices. Yet there is still a draw to it. This is because the cloud offers the kind of connectivity craved by enterprises for decades: it's flexible, easy to use and can be deployed anywhere.

There are many benefits that can only be unlocked by leveraging cloud communications. The cloud can bring business networks into modern times while fostering new levels of innovation and productivity.

Here are the four biggest reasons why business telephone systems should reside in the cloud as part of a single source communications network:

1) Mobility
Today's workforce is defined by its devices. With the all those smartphones and tablets that are increasingly being used in and out of the office, employees expect to be able to utilize their personal devices professionally. Be it travel or a need to work from home, the cloud ensures that workers are able to meet their expectations while maintaining a certain level of freedom.

2) Easily-deployed extra features
Because these networks exist in cyberspace, there is a certain ease with which they can be used. In the past, it was only possible to add features like call forwarding and hold music with expensive - and extensive - installation processes. But in the cloud, these are functions that can be turned on and off with the click of a mouse or a call to the provider.

3) Increased collaboration
The cloud not only bolsters the quality of the work done by employees, but also elevates the level of their collaborative tasks. The right assets can be the difference between a motivated and disgruntled staff - the former being more prone to effectively working in teams. According to Cloud Computing Best Practices contributor K. Matthews, the proper hardware and programs will diminish the amount of time that workers spend feeling "out of the loop."

4) Disaster recovery
One of the worst things that can happen to an enterprise is the loss of their telecom connections. In the event of a storm or general system failure, this can cause large amounts of downtime, from which - depending on the severity of the situation - many businesses never recover. But when voice, email and other channels all reside in the cloud, they can be accessed from anywhere as long as credentials are presented. Be it a computer and headset or a smartphone app, there is natural redundancy in cloud communications.

Topics: Cloud Communication