4 Reasons the Desk Phone is Alive and Well

Posted by Kimberley Drobny, Vice President, Marketing

January 5, 2016; 3:30 PM

In the past decade, the shift to a mobile working lifestyle has been nothing short of a global phenomenon. With a large part of the workforce migrating away from the office, one could easily assume that the demise of the desk phone is imminent. However, recent studies have shown that this isn’t necessarily true. 


According to a worldwide survey by Forrester, seven out of 10 workers still spend four to five days a week assigned to a desk, 88 percent of all phone calls are still made from a desk, and more than half of work-related calls are actually made using a desk phone.


These facts lead us to believe that the desk phone isn’t dying, but it’s evolving. The changing landscape of business communications demands a smarter and more collaborative desk phone. Desk phones are still alive and kicking, and they come in numerous offerings of various alternatives in terms of pricing, capabilities, integration and multi-channel communications. 


The desk phone offers numerous advantages that mobile technology still hasn’t been able to duplicate, including:


Collaborative capabilities 


By combining email, phone, instant messaging and presence features all into a single device, the desk phone provides an abundance of options for collaborations. These capabilities allow teams to work efficiently and expediently. 


Ease of use and cost efficient


Regardless of the numerous features included with the modern desk phone, they’ve still maintained a low barrier of entry that allows anyone and everyone to use them. By making collaboration simple, users can work without fear of complications slowing down or preventing operations. And not only are they easy to use, but companies can also avoid expensive overhead on hardware and deployment by choosing a VoIP solution that best fits their needs.


Smartphone and desk phone combined


Desk phone technology has grown alongside mobile advancements to the point that the two are now capable of working together seamlessly. Users can carry their desk phone in their pocket, allowing them to be mobile. They’re able to make and take calls through their desk phone number, listen to voicemails left at their office number, and instant message and video chat with coworkers. In other words, this seamless collaboration between the two allows users to move freely and work easier. 




Last but certainly not least, desk phones on a VoIP deployment come with a unique sense of security in the high-level of reliability that’s an inherent part of their suite of features. Reliability in your business’s phone system is invaluable, and by taking a hybrid approach to the cloud, you can rest easy in knowing that your communications will never encounter interruption.


The desk phone isn’t dead, but quite the opposite – it’s undergoing a renaissance. New technologies have made the desk phone relevant again by seamlessly combining it with mobile features. With the two combined, workers can enjoy a level of productivity never before seen. 

Learn more about what phones would work best for you at: http://www.esi-estech.com/phones.html

Topics: technology, product development