This quote has been attributed to Mark Twain for years in response to a report that he was living in poverty and on his death bed in England. The reality is that this statement was not a direct quote from Twain but rather a slight miss quote (We can go into that at another time). None the less the quote lives on today and is often repeated. This quote came right to mind when reading several recently published articles and remembering discussions over the past years regarding the “death of the office desk phone.” These devices for years have been on their death beds according to many.
The fact of the matter is that the office desk phone is still alive, kicking and is a trusted and required device. Despite popular belief by those in Silicon Valley not everyone is mobile and working from their home or the local Starbucks. Office buildings are still being built and people still sit at desks. The fact of the matter is that the office desk phone plays a very large and important role by ensuring productive and efficient communications in offices and across offices spread throughout the city, state, country and globe of many large organizations. The office desk phone must work in harmony with telephony apps on mobile phones, tablets and computer desk tops. All these devices complement each other and play an important role in providing effective communication.