George Platt, President and Chief Executive Officer

George has more than 25 years of experience in the telecommunications industry and has a passion for developing solutions that are cutting edge and intuitive. In 2011, he accepted the position of President and Chief Executive Officer of ESI.
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Recent Posts

“The Reports of my death have been greatly exaggerated”

Posted by George Platt, President and Chief Executive Officer

October 5, 2016; 3:00 PM

This quote has been attributed to Mark Twain for years in response to a report that he was living in poverty and on his death bed in England.  The reality is that this statement was not a direct quote from Twain but rather a slight miss quote (We can go into that at another time).  None the less the quote lives on today and is often repeated.  This quote came right to mind when reading several recently published articles and remembering discussions over the past years regarding the “death of the office desk phone.”  These devices for years have been on their death beds according to many.

The fact of the matter is that the office desk phone is still alive, kicking and is a trusted and required device.  Despite popular belief by those in Silicon Valley not everyone is mobile and working from their home or the local Starbucks.  Office buildings are still being built and people still sit at desks.  The fact of the matter is that the office desk phone plays a very large and important role by ensuring productive and efficient communications in offices and across offices spread throughout the city, state, country and globe of many large organizations.  The office desk phone must work in harmony with telephony apps on mobile phones, tablets and computer desk tops.  All these devices complement each other and play an important role in providing effective communication. 

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Topics: product development

Short (Star) Codes...Really?

Posted by George Platt, President and Chief Executive Officer

March 18, 2015; 8:29 AM

As the CEO of ESI, just as most CEOs,  I spend a lot of time reading about industry trends, competitive products, customer requirements, technology, human resources, healthcare, user experience… the list goes on and on.   As a result, I subscribe to a number of newsfeed delivery services that enable me to keep up with the mountains of potential reading.  A couple of months ago, one of the articles presented to me really grabbed my attention.

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Topics: Cloud Communication

Using cloud communications to supercharge enterprise phone systems

Posted by George Platt, President and Chief Executive Officer

December 9, 2014; 4:42 PM

Landline legacy telephone networks have been a standard of enterprise operations for years. But while the connections they create have not dwindled in importance, the technology behind them is beginning to show its age. This is leading many small businesses to take one of two paths - either update what they have or push for off-site cloud communications. Regardless of the route, however, organizations are frequently ending up at the same destination: VoIP telephony in the cloud.

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Reflecting on a Transformative Year

Posted by George Platt, President and Chief Executive Officer

September 19, 2012; 11:00 AM

As I’m writing this, it’s hard to believe that one year has already passed since I took the reins of ESI as President and COO. This makes it the perfect time to reflect on the past year. As I have familiarized myself with ESI’s products, services and culture, it has become clear to me that the key ingredients to our continued success are our great team of employees and Resellers.

From day one, the welcoming atmosphere led by company Chairman and Founder, Eric Suder and CEO, Doug Boyd, along with ESI’s family of employees and supportive Resellers, made for a smooth transition. I was able to seamlessly blend experiences gained while working at other premise and cloud technology companies with the product development and business demands of my new position. At the outset, I had the confidence and freedom to explore ESI’s existing infrastructure through the lens as the “new guy” with no pre-conceived notions. I’m happy to say that my first impression regarding the collaborative nature of the company proved correct. The great ownership group, which has led ESI for 25 years amid a tough competitive environment, reflects a culture of integrity, responsiveness, and a Reseller-centric approach to the development of innovative communications products. As is true for any technology company, we are not perfect. However, one of the keys to our continued success has been the great relationship we have maintained with our Reseller channel. That relationship has been formed through years of communication and mutual respect that resonates from the initial sales process to technical support.

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Topics: BYOD, technology

Switching to VoIP Can Save You Money, If Your Network Is Ready

Posted by George Platt, President and Chief Executive Officer

May 3, 2012; 11:00 AM

In response to a recent article in PC World titled “How Switching to VoIP Can Save You Money,” we thought it might be informative to add our two cents.

SIP trunking, which utilizes voice over IP (VoIP), can be used effectively in larger installations as well. Most SIP trunks can be provisioned to offer DIDs so calls can be routed through an on-premise platform directly to an individual extension. There are cost benefits that can be realized without degradation of service but, in most cases, the company implementing these SIP trunks or VoIP services need to be sure that its internal networks and Internet access points are configured directly.

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Topics: SMB, Voice over IP (VoIP)

How to Give Good Phone!

Posted by George Platt, President and Chief Executive Officer

March 28, 2012; 11:00 AM

I thought the Inc. Magazine article, "How to Work the Phone: 6 Tricks," was interesting.

As greater amounts of our business communications move towards texting, chatting and e-mailing, sometimes we need to be reminded the best way to communicate on a telephone conversation. We want to be sure that telephone conversations are productive and the most valuable form of communication for the small and medium businesses. After all, ESI has built a company by providing technically advanced, easy-to-use business communication solutions.

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Topics: telephony