Communications Should Be Moving Toward the Enterprise

Posted by Kimberley Drobny, Vice President, Marketing

July 12, 2016; 4:00 PM

Organizations are realizing more and more the advantages of weaving digital solutions and practices into their company structures in order to stay ahead of the game. This not only makes companies competitive, but also more flexible and able to adapt to fast-changing practices and expectations.

 

According to a recent article by Data Center Knowledge, companies adopting these new enterprise technology methods should keep a few key business tech trends in mind. Here’s a look at three of trends applicable to the world of unified communications/VoIP.

 

The Hybrid Cloud Gains Momentum

 

With technology evolving at breakneck speed, some legacy applications and solutions are being left in the dust as they aren’t compliant with public cloud environments. In addition, there is a fair amount of skepticism surrounding the cloud and its ability to safely and securely hold sensitive information. The solution? Hybrid cloud environments. This approach enables business to be more agile, competitive and cost effective, allowing organizations to still utilize the cloud for their newer applications while still maintaining any systems that may contain private data in-house.

 

In the world of business phone systems, a hybrid cloud approach gives businesses the ability to merge the power of an on-site IP-based phone system with power of SIP connectivity and gain the benefits of the cloud while manage their phone system locally.

 

The Demand for High-Speed Bandwidth Increases

 

It’s no secret that bandwidth is a big deal – the demand is off the charts and shows no sign of slowing down. Cloud computing and mobile capabilities are two of the biggest components that eat up enterprise bandwidth. Enter Fiber and Ethernet-based services. These components vastly increase bandwidth, making them imperative for all organizations and industries, particularly larger ones and those with remote locations. With contact centers, for example, high bandwidth is crucial to real-time traffic flows and voice and video quality reliability.

 

Voice over IP Spreads to the Enterprise

 

Enterprises are gradually coming around to IP-based unified voice and data communications solutions, a trend reserved for small businesses until recently. With the push toward new technology, organizations are eager to replace their old phone systems with the newest and best features. The benefits include an overall decrease in cost, long-term agility to adapt to the constantly changing technology landscape and the ability to scale.

 

“In the last two years, many large organizations have started considering hosted Private Branch Exchange (hosted PBX) and Session Initiated Protocol trunking (SIP trunking) solutions,” according Data Center Knowledge. “With improved capabilities, like full-featured automatic call distribution (ACD), video integration and robust reporting, it is becoming more practical for larger organizations to go with IP-based solutions over a traditional on-premise system.”

 

The Enterprise Landscape

As these business tech trends make their way into enterprise DNA, companies that adapt and embrace these digital trends will outpace competitors hanging on to legacy solutions.

 

To learn more about ESI’s cloud, on-premises and hybrid solutions, visit our website or request a demo here:

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Topics: Cloud Communication, Voice over IP (VoIP)