Anyway you want Cloud, that's the way you need it!

Posted by Casey Ward, Partner Development Manager

October 9, 2014; 11:16 AM

When it comes to the flexibility of cloud technology and the workplace, Steve Perry of Journey sang it best: Anyway you want it, that's the way you need it. One of the biggest advantages to cloud unified communications is how much money it can save in different and interesting ways. With the rise in mobility and the consumerization of IT assets, people are now more easily able to set their own schedules and work outside of the office.

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Topics: Cloud Communication

SIP trunking is a gateway to the cloud

Posted by Bill Hall, Vice President of Business Development

October 7, 2014; 11:35 AM

If one thing's for sure, it's that businesses need the cloud. Cloud computing has allowed for fewer physical restrictions on enterprise assets like communications. Having a telecom network in the cloud is a powerful thing - especially when talking about voice. Landline service may still be effective in many instances, but it lacks cloud functionality.

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Topics: Cloud Communication, SIP trunking

Hey, you! Get into the Cloud!

Posted by Casey Ward, Partner Development Manager

October 2, 2014; 10:59 AM

Historically, advanced enterprise tech resources have only been available to large organizations, whereas for smaller businesses, the issue of funding holds them back. For years, these big companies were able to afford top-shelf items and services while their smaller competitors worked with what they had. But modern technology is changing and becoming more accessible.

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VoIP toll fraud very real, very preventable

Posted by Shawn Guenther, Vice President of Product Management & Development

October 1, 2014; 11:53 AM

VoIP, like almost all other technologies, can be abused; it’s susceptible to attacks that allow calls to be hijacked, fraudulent calls to be made or even gain unauthorized access to the corporate data network. For all the benefits of VoIP it is important to be aware of and realistic about the risks that need to be mitigated. SIP and other VoIP channels need to be secured the same as any company laptop or facility, and the great news is that securing VoIP is simple as long as you do a little planning first.

Check, please
One of the biggest abuses of VoIP comes in the form of toll fraud. WIRED contributor Jim Murphy reminds us that toll fraud has been around for decades and was a common problem even in the arcane days of landline telephones. The threat never went away nor is it new; it simply evolved. Learning how to handle it in its modern incarnation is critical to protect your enterprise communications from the unsavory predators of the internet.

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Topics: Toll fraud, Voice over IP (VoIP)

Unified communications a natural fit for modern tech habits

Posted by Bill Hall, Vice President of Business Development

September 25, 2014; 11:44 AM

People these days seem to be glued to their smartphones. These devices are used in many ways that would not have been considered common just a few years ago - especially in the office. According to No Jitter contributor Michael Finneran, this is creating new requirements for enterprise communications. Since pretty much any channel a person might need is accessible through smartphones and tablets, many professionals are beginning to find the use of more than one device or machine cumbersome and unnecessary. 

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DON'T PANIC! Cloud security concerns are unfounded

Posted by Casey Ward, Partner Development Manager

September 23, 2014; 9:33 AM

The cloud has suffered from a lot of unfair stigmatization. While there seem to be countless horror stories of clouds being breached or hacked into, what's rarely mentioned is that many of these issues are related to weak security practices on the user-end of the situation - or companies that simply don't understand what they're dealing with. The problem isn't with the cloud itself, but how it ends up being used.

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Topics: Cloud Communication

Top 3 Benefits of VoIP

Posted by Shawn Guenther, Vice President of Product Management & Development

September 16, 2014; 9:48 AM

While Voice-over-IP technology has been around for a while, in the last few years it has surged significantly to the point of becoming a modern necessity. From hosted communications platforms and managed on-premises devices to interLATA SIP trunking and last-mile SIP-to-legacy conversion circuits there is truly no business in these United States unaffected by VoIP. Organizations around the world have found this kind of communication channel to be increasingly essential as workers demand flexibility and business leaders seek lower costs and higher ROI.

The number of different ways that VoIP can simplify and improve enterprise operations is almost without bound, but the big three drivers certainly must be:

1) Supporting the mobile workforce
The modern workforce is increasingly connected and increasingly mobile in their personal lives, and they want that flexibility to extend into their work lives. Not content with answering emails on the beach, employees need the freedom to move about the world without being chained to a desk. 

VoIP supports exactly this kind of mobile workforce because it takes uses data processing rather than specialized circuits, which means that you don’t need the physical circuitry of a desk phone; you can pack all of that intelligence into an app that workers can carry anywhere. This is a critical offering for attracting and retaining talent today and will only become more so in the future.

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Topics: Voice over IP (VoIP)

Cloud Communications-The Final Countdown for Resellers

Posted by Cate Thompson, Inside Cloud Sales Rep

September 9, 2014; 1:32 PM

Cloud technology is everywhere today - you just can't escape it! And for many small businesses especially, using the cloud as a communications tool helps them leverage a popular technology that allows them to use both voice and email side-by-side, and on more than one device! The industry is changing for telecommunications resellers and the time to include a cloud-based system in their portfolio is now!

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Topics: Cloud Communication

SIP trunking adoption is on the rise

Posted by Shawn Guenther, Vice President of Product Management & Development

September 4, 2014; 9:55 AM

As business grows more mobile and several forms of communication are being used at once, more companies are realizing the benefits of unified messaging. One of the most popular ways enterprises have found to streamline their communications platforms is through the use of SIP trunking, which makes operations easier and greatly reduces costs.

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Topics: SIP trunking

UC and the Single Source Communication Apps: Keep it Simple, Silly!

Posted by Chris Sobray, Product Manager

August 26, 2014; 3:23 PM

There haven't been a lot of tech developments more interesting than the modern evolution of communications. In fact-in spite of all the initial skepticism-smartphones have managed to completely change the way people interact with each other. Instead of navigating through many physical and digital interfaces, many mobile users are finding that single source communications apps make the process of connecting with others a lot less of a hassle than it used to be.

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