While Voice-over-IP technology has been around for a while, in the last few years it has surged significantly to the point of becoming a modern necessity. From hosted communications platforms and managed on-premises devices to interLATA SIP trunking and last-mile SIP-to-legacy conversion circuits there is truly no business in these United States unaffected by VoIP. Organizations around the world have found this kind of communication channel to be increasingly essential as workers demand flexibility and business leaders seek lower costs and higher ROI.
The number of different ways that VoIP can simplify and improve enterprise operations is almost without bound, but the big three drivers certainly must be:
1) Supporting the mobile workforce
The modern workforce is increasingly connected and increasingly mobile in their personal lives, and they want that flexibility to extend into their work lives. Not content with answering emails on the beach, employees need the freedom to move about the world without being chained to a desk.
VoIP supports exactly this kind of mobile workforce because it takes uses data processing rather than specialized circuits, which means that you don’t need the physical circuitry of a desk phone; you can pack all of that intelligence into an app that workers can carry anywhere. This is a critical offering for attracting and retaining talent today and will only become more so in the future.