Gamifying Workplace Wellness Programs

Posted by Laura Silverman, KERA News

March 7, 2014; 11:30 AM

Courtesy of Laura Silverman, KERA News

Workplace wellness is already a six-billion-dollar-a-year industry, and it’s growing. Employers are searching for programs that are both good for the beltline and the bottom line. The result? They’re gamifying corporate wellness programs. 

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Topics: corporate wellness

Proud to be a Fit-Friendly Company

Posted by Becki Veal, Director, Human Resources

February 26, 2014; 11:30 AM

For the past four years, the American Heart Association has recognized ESI as a Fit-Friendly workplace. According to the AHA, Fit-Friendly companies consist of employers and staff who “go above and beyond when it comes to its employees’ health.”

 While the employees of ESI are very excited about being Fit-Friendly, these health initiatives weren’t taken for recognition alone. Inactivity comes with plenty of health risks and spending hours a day sitting at a desk is one way to keep a person sedentary. As a result, we have provided support for our ESI family by promoting a wellness culture that encourages physical activity and healthy eating habits during the workday.

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Topics: corporate wellness

Jumping Aboard the SIP Trunking Bandwagon

Posted by Gary Wilson, Product Manager

February 13, 2014; 8:30 AM

Sail_wagon_edit1It’s been a year since ESI started offering SIP Trunks under the ESI Hosted Services banner. With a 45-50% increase in SIP Trunks sales in 2013 (compared to the 25-30% growth rate for SIP Trunks in the industry overall according to Infonetics Research), I’d say this venture was a great success! But will we stop here? No way! There is still a lot of room for growth, and we have much more to offer in cloud services coming up.

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The Who and Product Development

Posted by Julia Kedward, Product Manager

February 11, 2014; 8:30 AM

Sorry to disappoint, but this post doesn’t have anything to do with Pete Townsend or Robert Daltry. The “who” I’m referring to are the people involved or targeted in the development of a product, feature or service.

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Topics: product development

This Data Is Brought to You by the Letters A, T, and T

Posted by Lorie Robinson, Product Manager

January 21, 2014; 4:01 PM

The annual Consumer Electronics Show (CES) was held recently, and one company’s announcement caught the eye of the technology blogosphere. In a bold move, AT&T introduced its long-rumored Sponsored Data billing program. Mobile app developers and content providers can now pay AT&T to sponsor bits of data consumed by their customers, rather than counting it against the customer’s data plan.

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Topics: BYOD, technology, net neutrality, product development, Federal Communications Commission (FCC)

For Whom the Bell Tolls

Posted by Shawn Guenther, Vice President of Product Management & Development

January 13, 2014; 12:05 PM

Shortly after I originally wrote my last post, the FCC held its December open meeting. At this meeting, the Technology Transitions Policy Task Force gave its update on the transition. Chairman Tom Wheeler’s response refers to the “transition from 19th-century analog technology to 21st-century IP technology.”

This hand-waving of the hundred years’ worth of development to get from analog to IP demonstrates that the focus is on rapid advancement and that, while customers will be kept in mind, the intent is to disrupt minimally rather than to eliminate disruption. This is a major shift from an organization which has typically driven policy based on the “five nines” of reliability.

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Topics: Voice over IP (VoIP), Public Service Telephone Network (PTSN), Federal Communications Commission (FCC)

Big Shoes and Plain Old Telephones

Posted by Shawn Guenther, Vice President of Product Management & Development

January 7, 2014; 9:12 AM

Early on the morning of November 5, 2013, our industry changed forever, and you may have missed it. I could be referring to the launch of new software for the ESI Communications Servers and IP Server 900 product lines, but that would be pushy. The event I’m talking about is the ascension of Tom Wheeler as Chairman of the FCC. In a transition time when a new executive usually would be breaking in a new chair, Mr. Wheeler has made big moves. Before closing out his second week as Chairman, he put the nation on notice that the PSTN is likely to be voted off the island.

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Topics: Voice over IP (VoIP), Public Service Telephone Network (PTSN), Federal Communications Commission (FCC)

It’s 2014! Are We Still Talking About Usability and Technology?

Posted by Julia Kedward, Product Manager

January 6, 2014; 8:31 AM

You would think, by now, aliens from a futuristic world would’ve landed to show us how things are really done, and we could forego what seems like the can’t-kill topic of technology and usability.

But, alas, here we are to fend for ourselves in an age when technology changes between wishing your kids good night to wishing them good morning.

We talk about this on at least a weekly basis at work, as product development ebbs and flows. What does it mean for something to be “user-friendly,” anyway? Developers and designers typically know the basics, but the user always has something different in mind. No matter how you design a product or how you envisioned it to be used, the user figures out some way to break that image. And that’s not always a bad thing.

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Where, Oh Where Has My Billable Time Gone?

Posted by Lorie Robinson, Product Manager

December 19, 2013; 3:20 PM

Recently, the International Legal Technology Association (ILTA) published the results of its 2013 Technology Survey. Almost 500 firms responded, representing more than 88,000 lawyers and 189,000 total users. Buried among the detailed analyses of hardware, software, network, and telecommunication purchases and preferences was this nugget:

Question: What are you using for time entry on mobile devices?

Response: 80% None/Do Not Use

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Topics: BYOD

All I Want for Christmas Is a New Phone System

Posted by Lorie Robinson, Product Manager

December 16, 2013; 4:30 PM

The end of 2013 is fast approaching, and law firms, like other businesses, are scrambling to spend their IT budgets before it’s too late. The popular legal webzine Law Technology Today, published by the American Bar Association’s Law Practice Division, recently posted a list of 12 technology equipment purchases that small- to medium-sized firms could make now to best use those dollars.

The list was filled with popular items, such as dual monitors, desktop scanners, Windows® upgrades, and 4G mobile devices.

And smack in the middle of the list? New phone systems.

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