Abillity, the ABA Techshow, and a Pygmy HippopoTIMEus

Posted by Lorie Robinson, Product Manager

April 11, 2013; 11:00 AM

Last week I had the pleasure of traveling to Chicago to launch ESI’s latest product, Abillity™, at the American Bar Association Techshow. The ABA Techshow is one of the largest, most well respected legal technology conferences in the U.S. It’s a must for anyone launching new technology geared toward legal professionals.

I was accompanied by three famous ESI faces: George Platt, President/COO; Ron Owens, VP of Product Management and Cloud Services; and Jason Hearon, Director of Sales. Together, we braved the Windy City in early spring — one of us without a jacket! — and descended upon the Hilton Chicago, where we mingled with a lively mix of attorneys, paralegals, legal assistants, law office managers, practice management advisors, IT directors, law librarians, and legal technology and marketing consultants.

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Topics: BYOD

Practicing “Success With Significance” for 25 Years

Posted by Eric Suder, Founder and Chairman

November 9, 2012; 11:00 AM

Volunteerism and philanthropy are the cornerstones of what makes ESI a constant trendsetter in the telecommunications space. ESI operates like clockwork because employees and resellers learn to work together and think creatively to improve the community and raise money for those in need. These skills are then transferred to the workplace.

The goal of volunteerism is to find a solution to a community’s most pressing needs. Little did I know that the skills I gained when starting ESI in my garage would suit me well in my philanthropic endeavor. I founded ESI because I wanted to make a difference in helping small businesses grow.

I was able to develop a product in response to small business needs from the ground up — in the first instance, a small PBX and voice mail system. I embarked on a grassroots effort to sell this innovative phone system, using my product marketing, development, and sales experience to successfully and gradually grow ESI. After this initial taste of success, I built a small team that shared the same passion for building telephone systems. We worked late into the night in a never-ending quest to build new products and become an emerging force in the telecommunications industry. Our unadulterated passion for developing telephone solutions for our market helped us overcome challenges that we encountered.

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Topics: Success with significance

Reflecting on a Transformative Year

Posted by George Platt, President and Chief Executive Officer

September 19, 2012; 11:00 AM

As I’m writing this, it’s hard to believe that one year has already passed since I took the reins of ESI as President and COO. This makes it the perfect time to reflect on the past year. As I have familiarized myself with ESI’s products, services and culture, it has become clear to me that the key ingredients to our continued success are our great team of employees and Resellers.

From day one, the welcoming atmosphere led by company Chairman and Founder, Eric Suder and CEO, Doug Boyd, along with ESI’s family of employees and supportive Resellers, made for a smooth transition. I was able to seamlessly blend experiences gained while working at other premise and cloud technology companies with the product development and business demands of my new position. At the outset, I had the confidence and freedom to explore ESI’s existing infrastructure through the lens as the “new guy” with no pre-conceived notions. I’m happy to say that my first impression regarding the collaborative nature of the company proved correct. The great ownership group, which has led ESI for 25 years amid a tough competitive environment, reflects a culture of integrity, responsiveness, and a Reseller-centric approach to the development of innovative communications products. As is true for any technology company, we are not perfect. However, one of the keys to our continued success has been the great relationship we have maintained with our Reseller channel. That relationship has been formed through years of communication and mutual respect that resonates from the initial sales process to technical support.

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Topics: BYOD, technology

Making a Difference: Middle-school Mentoring

Posted by Becki Veal, Director, Human Resources

May 17, 2012; 3:00 PM

As the 2011–2012 academic year ends, ESI celebrates and thanks our employees for truly making a difference.

ESI makes a difference by mentoring middle-school studentsToday, ESI was honored with a luncheon by the teachers and staff at a local middle school where a team of ESI employees has been mentoring students weekly through the school year.

Each Thursday, starting in the fall, ESI’s mentors spent one-on-one time with students who need someone in their life to help them through a tough time. Such a student may have organizational issues, face challenges with school work, or have no adult in their life that they can always count on; it could be a student who just needs a friend.

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Topics: Success with significance

Switching to VoIP Can Save You Money, If Your Network Is Ready

Posted by George Platt, President and Chief Executive Officer

May 3, 2012; 11:00 AM

In response to a recent article in PC World titled “How Switching to VoIP Can Save You Money,” we thought it might be informative to add our two cents.

SIP trunking, which utilizes voice over IP (VoIP), can be used effectively in larger installations as well. Most SIP trunks can be provisioned to offer DIDs so calls can be routed through an on-premise platform directly to an individual extension. There are cost benefits that can be realized without degradation of service but, in most cases, the company implementing these SIP trunks or VoIP services need to be sure that its internal networks and Internet access points are configured directly.

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Topics: SMB, Voice over IP (VoIP)

Why We’re Proud to Be a “Healthy” Company

Posted by Becki Veal, Director, Human Resources

April 19, 2012; 11:00 AM

What a great honor to represent ESI at the Healthiest Employers of Dallas luncheon sponsored by the Dallas Business Journal. It was a tremendous pat on the back — for all of ESI’s employees who have worked so hard to achieve improved wellness for themselves and their families.

After being evaluated on a number of criteria — including culture and leadership commitment, foundational components of wellness, strategic planning, communication, marketing, and programming — ESI was selected in the medium-sized business category for Dallas area employers from 100–500 employees.

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Topics: corporate wellness

How to Give Good Phone!

Posted by George Platt, President and Chief Executive Officer

March 28, 2012; 11:00 AM

I thought the Inc. Magazine article, "How to Work the Phone: 6 Tricks," was interesting.

As greater amounts of our business communications move towards texting, chatting and e-mailing, sometimes we need to be reminded the best way to communicate on a telephone conversation. We want to be sure that telephone conversations are productive and the most valuable form of communication for the small and medium businesses. After all, ESI has built a company by providing technically advanced, easy-to-use business communication solutions.

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Topics: telephony