Challenges facing VoIP / UC industry

Posted by Kimberley Drobny, Vice President, Marketing

May 10, 2016; 3:00 PM

Unified communications promises to increase employee productivity and customer satisfaction, empower Bring Your Own Device (BYOD) programs for mobile access and minimize expenses. However, the question remains if UC has really delivered on its promises.

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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC)

The Little Contact Center that Could

Posted by Kimberley Drobny, Vice President, Marketing

May 5, 2016; 5:06 PM

A contact center is often depicted as a large office, full of headset-equipped employees fielding calls from all over the world, be it a customer service department or an operator service for a sizable company. However, contact centers actually come in all sizes.

 

Whether it’s a small inside sales team taking incoming calls and placing outbound calls, or a few customer representatives who answer support calls – any group of workers set up to handle a lot of phone calls, for whatever reason, counts as a contact center.

 

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Topics: Cloud Communication, corporate wellness

Mobile and the desk phone: a dynamic duo

Posted by Dave Whitmer, Director of Technical Support

April 28, 2016; 4:39 PM

The imminent demise of the desk phone is a frequently debated topic, and one that impacts a large percentage of the working population. However, rumors of its death have been greatly exaggerated. With benefits such as ease of use, reliability and cost-effectiveness, the desk phone is alive and well. However, with mobile phones becoming ever more important (and truly the lifeblood of millennials), it only makes sense that the desk phone would evolve or risk extinction.  

 

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Topics: product development, mobility

Communications Should Provide Ongoing Support

Posted by Kimberley Drobny, Vice President, Marketing

April 19, 2016; 3:30 PM

Too many phone system providers today define support as a getting started training and a user’s manual.  That’s like saying the investment in a healthy marriage ends after the honeymoon. Phone systems change, new features get added, new employees join a company and business communications needs change. Just like marriages take ongoing investment by both parties, the support a business receives by its phone system provider should be ongoing for the life of the relationship.

 

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Topics: Cloud Communication, mobility

More About The Cloud

Posted by Kimberley Drobny, Vice President, Marketing

April 5, 2016; 3:30 PM

One of the biggest pieces to this complicated and ongoing puzzle is the role the cloud plays in the grand scheme of things. This case has reignited old conversations about cloud security and privacy while simultaneously creating a new topic concerning the best way to conduct security testing.

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Topics: Cloud Communication, mobility

Catering to the Millennial Workforce with VoIP

Posted by Kimberley Drobny, Vice President, Marketing

March 22, 2016; 3:30 PM

The millennial generation, which consists of those born between 1980 and 2000, are beginning to enter the workforce in great numbers. There’s no question that those belonging to the millennial generation are poised to shape the business world into the far-seen future, just as the generations that came before them have.

 

With such a vast number of millennials entering and subsequently influencing the workforce, many organizations understand that attracting the best talent is an important step in preparing for its future. However, the millennial generation isn’t concerned with the same things as the generations that preceded them, and businesses are beginning to realize that in order to recruit the very best, some changes are going to need to be made.

 

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Spotlight: ESI’s Ditto Mobile Application

Posted by Kimberley Drobny, Vice President, Marketing

March 15, 2016; 2:30 PM

Today’s workforce isn’t forced to the confinement of a small cubicle, thanks mostly to the emergence of mobile technology. Communication technology specifically has had an immense influence on the way we work by allowing us to be productive and break away from the traditional office space.

 

There are undoubtedly a multitude of benefits for both the employee and their employer when it comes to implementing mobility into existing business processes. However, many people are reliant on their desk phone in order to conduct regular work, and the fear of being away from their phone has caused many to avoid adopting mobility.

 

Luckily, there’s a solution to this problem.

 

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Communications should be… Pt. 1

Posted by Kimberley Drobny, Vice President, Marketing

March 4, 2016; 3:30 PM

Simple

 

The business communication market has become flooded with a wide selection of products offering a multitude of different features — some of which are actually helpful to users while others are merely superfluous gimmicks. However, when it gets right down to it, business owners all need their phone system to do one thing above all else:

 

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Topics: mobility

Helping Employees Adopt New UC Tech

Posted by Kimberley Drobny, Vice President, Marketing

February 16, 2016; 3:30 PM

It’s within human nature to be somewhat averse to change. People get accustomed to their habits and processes, and when you try to introduce something new into their natural way of doing things they tend to be hesitant to accept it — even if what’s being introduced is helpful to the way they live.

 This is especially common when an employer tries to introduce new technology to the workforce. Employees have “settled in” to the way they do things, and bringing in a piece of technology that has the promise of helping them work more efficiently or with more collaboration can be difficult. To them, this is just something new for them to learn how to use, another hurdle in their way, slowing them down and preventing them from getting real work done.

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Topics: product development, Unified Communications (UC)

The Direction of VoIP in the New Year

Posted by Kimberley Drobny, Vice President, Marketing

January 12, 2016; 3:30 PM

VoIP has become an essential way for businesses to communicate, and the technology surrounding it continues to grow and develop. In fact, it has grown to be one of the top performing business technology solutions for the past decade. And the technology is still very much in its infancy. 

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Topics: product development, Voice over IP (VoIP)