Short (Star) Codes...Really?

Posted by George Platt, President and Chief Executive Officer

March 18, 2015; 8:29 AM


As the CEO of ESI, just as most CEOs,  I spend a lot of time reading about industry trends, competitive products, customer requirements, technology, human resources, healthcare, user experience… the list goes on and on.   As a result, I subscribe to a number of newsfeed delivery services that enable me to keep up with the mountains of potential reading.  A couple of months ago, one of the articles presented to me really grabbed my attention.

Read More

Topics: Cloud Communication

Why Telecom Resellers Need to Embrace UC, VoIP

Posted by Kimberley Drobny, Vice President, Marketing

March 2, 2015; 3:26 PM

Telecom resellers are experiencing a transitional period for their strategies. It is quickly being realized thatcustomers of these businesses are expecting something new from voice, video and text, which is why they want to move over to hosted solutions in the first place. But advanced functionality is not all that is required of channel partners in the present day. According to No Jitter contributor Andrew Prokop, a telecom provider that does not leverage the tools it is selling may be making a fatal mistake - and it's easy to understand why.

Read More

Topics: Cloud Communication, Voice over IP (VoIP)

Knowing the fundamentals leads to success

Posted by Dave Whitmer, Director of Technical Support

February 5, 2015; 1:32 PM


It has been fifteen years since the first time that I advised a telephone technician about the importance of learning basic network principles. Around that time, traditional phone sets had started being managed by network administrators, many of whom were also in the dark regarding the dial-tone functions that they were now supporting.

In today’s world, the same can be said about VoIP and Cloud Services. Professionals that were previously considered the “go-to guys” about all things telecom-related may now find themselves behind the curve if they haven’t grasped the core fundamentals of deploying and supporting these newer technologies. To stay relevant in this dynamic communications landscape, the need for improving and expanding technical expertise is something that must be addressed sooner rather than later.

Luckily, you don’t have to be a CCNA (Cisco Certified Network Associate) or hold an advanced degree to handle basic network troubleshooting. The building blocks of understanding the fundamentals will greatly help technicians to identify, isolate and even correct many of the common issues associated with VoIP and cloud deployments.

Read More

Topics: technology

Cloud communications are the future - for those that understand it

Posted by Casey Ward, Partner Development Manager

January 21, 2015; 11:19 AM

If there's one thing to remember about modern business communications, it's that they must be in the cloud to be of the most use. This is something that everyone needs to keep in mind, whether you're a provider of these connections or a user of these business tools. There are powerful new ways for professionals to connect and, more importantly, collaborate from remote locations and organizations need to make sure that they are investing in the right tools for the job.

Read More

Topics: Cloud Communication

Cloud communication on the rise in small businesses

Posted by Casey Ward, Partner Development Manager

January 5, 2015; 10:22 AM

Cloud_-_the_next_big_thingAs communications continue to evolve, businesses are increasingly falling into two categories - those with cloud communications and those without. For established companies, it might make the most sense to upgrade existing systems if possible. There's no reason to abandon legacy circuits if they're still in perfect working order and can be assisted by processes like SIP trunking in order to meet the needs of modern employees. Generally, the biggest focus in this area is trying to eliminate the cords and wires that keep workers bound to their desks.

Read More

Topics: Cloud Communication

2015 expected to see SMBs embrace cloud

Posted by Casey Ward, Partner Development Manager

December 18, 2014; 10:41 AM

The cloud is doing some incredible things for small businesses. Larger organizations have historically had more advantage over their SMB competitors, but the cloud is helping to change all of that. The cloud is more available and affordable to deploy than ever - regardless of how you choose to implement it. There is a wide variety of ways in which the cloud can be leveraged, including in the form of cloud communications.

Read More

Topics: Cloud Communication

Using cloud communications to supercharge enterprise phone systems

Posted by George Platt, President and Chief Executive Officer

December 9, 2014; 4:42 PM

Landline legacy telephone networks have been a standard of enterprise operations for years. But while the connections they create have not dwindled in importance, the technology behind them is beginning to show its age. This is leading many small businesses to take one of two paths - either update what they have or push for off-site cloud communications. Regardless of the route, however, organizations are frequently ending up at the same destination: VoIP telephony in the cloud.

Read More

Cloud communications enable business continuity

Posted by Casey Ward, Partner Development Manager

December 3, 2014; 9:31 AM

It's impossible to predict everything that could possibly happen to a business. Disasters caused by everything from the weather to human error have been known to force enterprises into countless amounts of downtime - or worse, total closure. Downtime is expensive, and every second that a company is unable to operate at full strength increased the likelihood of total shutdown. 

Read More

Topics: Cloud Communication

Thanksgiving, enterprise UC traditions made to be broken, part 2

Posted by Shawn Guenther, Vice President of Product Management & Development

November 25, 2014; 8:30 AM

Thanksgiving dinner and enterprise solutions don’t seem like the kind of things you’d compare, but they share quite a few similarities: both revolve around connecting with others, both take careful planning and both, as I discussed yestereday, change from year to year.

Take the turkey. A bird that size, as Citizen-Times contributor Mackensy Lunsford explains, is overkill for many families. They are large, take forever to cook and the move from perfect to dry and bland sits on a razor’s edge. Many families are moving on to other fowl to substitute the main attraction. Other changes, like the not-so-subtle encroachment of Black Friday on Thanksgiving Day, have not been as warmly welcomed.

Read More

Topics: Unified Communications (UC)

Thanksgiving, enterprise UC traditions made to be broken, part 1

Posted by Shawn Guenther, Vice President of Product Management & Development

November 24, 2014; 9:16 AM

Holidays have a way of evolving over the years. Thanksgiving is a much different celebration than it was 100 years ago, or even 10 years ago. Black Friday, for example, has become an official part of the festivities. According to TIME contributor Brad Tuttle, for many people Black Friday encroaches on Thanksgiving itself. For many there is a need to modernize their rituals.

Read More

Topics: Unified Communications (UC)