The move from traditional landlines to a SIP Trunking VoIP service carries a dizzying number of options. Have you chosen the right carrier? How long should the transition process take? How much bandwidth will you need? What are all the requirements that need to be considered to ensure peak performance? All of these questions can look like they are difficult to answer. The scary truth is that without thorough preparation and support they are difficult. Making a rash decision like cutting your entire business over to SIP at once can cost you time, money, and mental stability. One of the greatest advantages of SIP is that you can gradually phase in VoIP to allow time to adapt. It’s like an on-ramp to the cloud experience.
Starting with SIP Trunking
The easiest way to begin your journey to a new business phone system involves moving non-critical traffic first. SIP migration for customer-facing contact centers can be the best option, according to No Jitter contributor Mark Allen, because the average contact center architecture is already equipped with multiple providers and line types. Voila: adding SIP to the traditional networks becomes a simple matter. The major benefit, of course, is that it lets you determine exactly when and where you move; you can continue to use your traditional voice network as you migrate all non-essential lines to SIP trunks then move everything else over once your company understands the new system.
Following up with network improvement
Moving to your new SIP service in a controlled manner isn’t just about allowing employees to adapt. The key reason for taking a staged approach is to test your network configuration and connection points to ensure security and call quality are both optimal. Depending on the bandwidth needs of your business ensuring call quality can be as simple as switching voice compression algorithms to traverse the network faster or as complex as instituting Quality of Service (QoS) network routing to ensure prioritization of voice traffic. Taking lines a few at a time allows you this flexibility without serious disruption to your business.
Similarly, security concerns can be addressed when using only a few lines in a controlled environment, preventing possible business-affecting breaches. As with evaluating call quality enhancements finding and resolving security issues can range from complicated firewall configurations to simple toll restriction passwords. Security is an often overlooked concern but before neglecting it keep in mind that a coordinated hacker can cause hundreds of thousands of dollars in fraudulent calls in a matter of minutes.
Moving your business from traditional landlines to SIP Trunking takes dedication and planning, but that doesn’t mean it has to be daunting or disruptive. Taking the time to do it right allows you to gain all the advantages of SIP easily and painlessly. ESI and our community of certified resellers can help you create a strategy and deploy the right solution for your business from SIP Trunking to a full Cloud PBX, ESI has the right solution.