Businesses are beginning to see the positive consequences of allowing employees to use their own devices for work, and as a result many are implementing it as common practice. However, as BYOD becomes more common in the workplace, some executives worry about the threat these devices could potentially present to their business infrastructure. In some cases this fear is enough to prevent a company from allowing BYOD policies, regardless of the benefits. They don’t believe the risk is worth the reward.
Likewise, employees aren’t often keen on the prospect of further smudging the boundaries between work and home life. Although they’re more familiar with and, thus, more efficient with using their own devices, by doing so they’re typically required to adhere to strict company security protocols that potentially interfere with the ways they’re using their personal device outside of work.
While some may believe the solution to this challenge is black and white – either you accept the risks of BYOD or forbid it entirely – there are actually other ways to make both parties happy. Adopting a system that keeps confidential company data separated from personal data will encourage a win-win outcome for both execs and employees. Below are some features that both parties would like to see in such a platform.
Integration with Existing Office Technology
If you’re looking for a communications experience that is truly unified, it’s essentially that the system is capable of handing off between the phone system and desktop or mobile interfaces. This allows for a fluid work environment that isn’t interrupted when you need to go mobile, meaning that there isn’t a break in focus or communication and the conversation can continue naturally. When looking for a technology that allows you to do this, be sure that it works both ways – from the mobile device to the desk phone and vice versa. One that also enables this exchange simply and with minimal effort is also advisable.
Non-Intrusive Mobile Device Support
An application that interrupts normal mobile device functions is not what employees want from BYOD integration, and it’s counterintuitive to the whole purpose of the practice. Be sure that the platform you’re targeting enables the user to access the full suite of features that they know and love from their smartphone or tablet, all from a single account. Users want a unified communications platform that doesn’t interrupt the integrity of their device’s native technology features.
A Complete Mobile Office
While you don’t want your application to be too intrusive of your mobile device’s personal data, you also don’t want to make it so lacking in features that it becomes essentially useless. The mobile platform you decide on should include the ability to sync your device with to your account so that you can view important business-related contacts on the go. It should also let you record calls from your mobile device and save them onto your company’s network so that those who may need to can access them. Additionally, basic and advanced call features such as transferring, parking, placing, forwarding or Do Not Disturb, shouldn’t be sacrificed with your mobile platform.
When selecting a mobile UC platform for your company, be sure to select one that ensures personal and business happenings remain separated without forgoing the fully range of features a mobile employee will need. This will result in more efficient work being performed without additional costs, further enabling your company to thrive.