VoIP has become an essential way for businesses to communicate, and the technology surrounding it continues to grow and develop. In fact, it has grown to be one of the top performing business technology solutions for the past decade. And the technology is still very much in its infancy.
As VoIP technology continues to grow and develop, new capabilities are being introduced in an almost constant stream. Most recently, VoIP has become mobile-centric, allowing users to work outside of the constraints of their office or desk phone without losing any of the essential functions they provide.
Looking towards the new year and all of the possibilities it brings with it, let’s make some predictions on the direction this still-emerging technology will take.
Digital transformation takeover
Businesses have shifted towards the digital transformation economy, and are using technologies such as cloud, big data analytics and VoIP to leverage themselves and create competitive advantages with new business offerings.
Market research firm International Data Corporation (IDC) predicts that as businesses and business technologies continue to evolve, digital transformation will be the only thing that matters in the IT sector. In fact, it’s predicted that over 50 percent of IT spending will be for new technologies.
Looking at VoIP specifically, that sector of business technology solutions is expected to be valued at around $82.7 billion, enjoying a 6 percent compound annual growth rate. Along with biotechnology and ecommerce, VoIP has proven to be amongst the top performing industries of the past decade while wired telecommunications has been one of the worst.
This growth and overall adaptation of VoIP technologies across businesses in all industries has had a substantial impact on the tech sector as a whole. As the technology becomes easier to access with a range of voice calling providers, voice could become a new feature introduced in many apps where such a feature had not been considered before.
Such a shift in the way businesses are using technology to conduct everyday operations has allowed for an abundance of new possibilities. Now businesses can offer responsive, mobile friendly customer service and support easily and with cost efficiency in mind. The future of VoIP holds many exciting prospects for businesses as developers continue to create new ways for users to increase their work capabilities with ease.
Check out what ESI can do for you: http://www.esi-estech.com