The Future of Unified Communications: Bringing Integration to a Diverse and Evolving Workforce

Posted by Shawn Guenther, Vice President of Product Management & Development

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December 2, 2016; 2:03 PM

The unified communications (UC) landscape is changing and evolving as technology continues to integrate our workforce. The rising expectations of enterprises are causing the UC space to push boundaries and blur the lines between work, leisure and mobility.

 

To close out the month of November, we’ve pulled together articles from around the web that offer insight into the current state of the UC space and how it will evolve to accommodate employee work habits, generational preferences and the increasing popularity of the remote workforce.

 

Why the goal should be unified experiences – not just unified communications

In this EnterpriseAppsTech article, Curtis Peterson suggests that the UC sector will strive to unify the entire workplace experience, not just its technologies. “Mobile phones won’t be the only ‘smart’ phones; we need smart desk phones that connect naturally to workplace applications. Workplace communication and collaboration tools in the cloud will allow us to shift from text based messaging and file sharing to real-time voice and video calls without losing the context of an interaction.”

 

Is UC Ready for the Digital Transformation?

 

According to James Anderson in this Channel Partners article, the digital transformation will continue to impact and expand the UC industry. “There are now more solutions in the marketplace than ever before,” he explains. “It will be essential for businesses to align themselves with an expert to help them navigate all of the various UC vendors and deployment options.” Moving forward, partners will have a greater influence on the industry, as well as a greater opportunity to offer guidance.

 

The Enterprise Gets Serious about Connecting its Workforce

 

The workforce is ready for the UC space and office technology to mirror the experiences they've become accustomed to within their consumer lives, as Michael Affronti states in this No Jitter article. “People want choices for how they communicate and engage with their teammates. They want their employers to understand the value these tools can bring to fostering workplace culture and job satisfaction.”

 

 

 

 

 

Bridging the Gap: Unified Communications for the Multigenerational Workforce

 

In his CIOReview article, Rich Shaw explains how the UC space will continue to bridge the gaps that the global workforce once was accustomed to. “Companies continue to lean into a mobile workplace, and many employees use remote offices or work out of their homes. This structure is becoming increasingly commonplace, making UC vital to the competitive business environment in order to keep a competitive advantage,” he states. “No doubt a business will experience setbacks if employees cannot connect and collaborate cohesively across miles and platforms.”

 

 

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The UC space has many changes and innovations on the horizon as it continues to push the boundaries of workplace collaboration capabilities, providing organizations with the tools they need to satisfy employees while bolstering productivity and mobility.

 

 

To learn more about the most effective unified communications solutions and how they can help grow businesses, call us at 855-213-4374 or request a quote

 

Topics: product development, Unified Communications (UC)