Learning the lingo of success

Posted by Kimberley Drobny, Vice President, Marketing

June 4, 2015; 1:54 PM

Projects have a way of putting people behind in the workplace. There are some tasks that require a lot of time and effort to get done, and sometimes this can push people away from wanting to handle them. 

6-4-15According to InformationWeek contributor Erika Van Noort, this is how unified communications projects can fail in the long run. Taking on these sorts of transitions can be a taxing endeavor, but Van Noort suggests that maybe the problem isn't in the work itself, but how it is referred to. Sometimes, all it takes is a jargon adjustment to boost the importance of UC deployments in the collective mind of those in charge of making them happen.

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Topics: Cloud Communication, Unified Communications (UC), mobility

Cost reduction is just one benefit of the cloud

Posted by Kimberley Drobny, Vice President, Marketing

June 2, 2015; 5:18 PM


If you ask most business managers why they are moving their assets to the 6-2-15
cloud, they'll usually tell you about costs. "It's less expensive," they may say, "and there are other benefits." The real question is, what are those other benefits? Sure, the cloud can lower costs, but can it raise productivity? Are companies losing out on something besides efficiency when they don't move to the cloud? In a word, yes. Vendors frequently play up the savings that the cloud offers, but there are many benefits beyond that for businesses. The use of  business phone systems isn't just for reducing the amount paid to transmit information. They can allow people to connect more easily, upgrade quickly and offer many features that older phone systems can't.

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Topics: technology, Cloud Communication, mobility

What is a company's role in SIP Trunking?

Posted by Shawn Guenther, Vice President of Product Management & Development

May 21, 2015; 5:56 PM


More companies are switching to SIP Trunking to tap into its wealth of benefits.  A crucial element to enabling unified communications for many firms, SIP Trunking increases mobility, productivity, savings and communication reliability. 

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Topics: Cloud Communication, Voice over IP (VoIP), SIP trunking, Unified Communications (UC)

The changing faces of IT and businesses communications

Posted by Kimberley Drobny, Vice President, Marketing

April 30, 2015; 3:14 PM


There has been a significant amount of technological convergence in the enterprise recently. Much of this has to do with the changing nature of consumer devices. Smartphones are much more powerful than their predecessors - the PDA and the cellphone - and in many ways they even have some old desktops beat in terms of capability and usefulness. Mobile devices have married many tools and channels together in a powerful way. As a result, business phone systems and other related platforms are becoming the clear territory of the IT department.   

No Jitter managing editor Beth Schultz believes that enterprise IT departments need to build "centers of excellence" around communications applications. IT leaders need to be pushing for new developments in business communications systems, whether they be made up of adapted legacy circuits and managed on-site or are provided through the cloud.

"The CoE idea isn't new, not even to IT," Schultz wrote. "In fact, CoEs often bubble up around new enterprise technologies. And now, with increasing calls for applying analytics to all areas of the business, including the contact center, and loudening whispers of integrating communications into business apps, the time seems right for forward-looking IT organizations to pull together CoEs and begin influencing how the business thinks about these disciplines relative to the way it communicates."

Communications technology is no longer defined by landline telephone access. People need the kind of wireless, universal connections that only the cloud can provide. IT needs to get onboard and start pushing for cloud communications or SIP phone service in the organizations they serve.

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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC), mobility

Telecom Resellers Must Understand Network Infrastructure When Entering the Cloud

Posted by Kimberley Drobny, Vice President, Marketing

April 28, 2015; 4:00 PM


For telecom resellers, the cloud presents a game-changing opportunity. We’ve shared in the past how SMB demand for cloud solutions is at an all-time high. Business owners hoping to enjoy the convenience and cost savings might approach their reseller with a request, which sends many consultants scrambling to understand the technology.  

 It’s no longer enough to install desk phones and run cable. Resellers today also have to account for the complexities of network hardware and software while trying to ensure that every call sounds as clear and sharp as its analog predecessor.

 

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Topics: Cloud Communication, Voice over IP (VoIP), SIP trunking, Unified Communications (UC)

Short (Star) Codes...Really?

Posted by George Platt, President and Chief Executive Officer

March 18, 2015; 8:29 AM


As the CEO of ESI, just as most CEOs,  I spend a lot of time reading about industry trends, competitive products, customer requirements, technology, human resources, healthcare, user experience… the list goes on and on.   As a result, I subscribe to a number of newsfeed delivery services that enable me to keep up with the mountains of potential reading.  A couple of months ago, one of the articles presented to me really grabbed my attention.

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Topics: Cloud Communication

Why Telecom Resellers Need to Embrace UC, VoIP

Posted by Kimberley Drobny, Vice President, Marketing

March 2, 2015; 3:26 PM

Telecom resellers are experiencing a transitional period for their strategies. It is quickly being realized thatcustomers of these businesses are expecting something new from voice, video and text, which is why they want to move over to hosted solutions in the first place. But advanced functionality is not all that is required of channel partners in the present day. According to No Jitter contributor Andrew Prokop, a telecom provider that does not leverage the tools it is selling may be making a fatal mistake - and it's easy to understand why.

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Topics: Cloud Communication, Voice over IP (VoIP)

Cloud communications are the future - for those that understand it

Posted by Casey Ward, Partner Development Manager

January 21, 2015; 11:19 AM

If there's one thing to remember about modern business communications, it's that they must be in the cloud to be of the most use. This is something that everyone needs to keep in mind, whether you're a provider of these connections or a user of these business tools. There are powerful new ways for professionals to connect and, more importantly, collaborate from remote locations and organizations need to make sure that they are investing in the right tools for the job.

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Topics: Cloud Communication

Cloud communication on the rise in small businesses

Posted by Casey Ward, Partner Development Manager

January 5, 2015; 10:22 AM

Cloud_-_the_next_big_thingAs communications continue to evolve, businesses are increasingly falling into two categories - those with cloud communications and those without. For established companies, it might make the most sense to upgrade existing systems if possible. There's no reason to abandon legacy circuits if they're still in perfect working order and can be assisted by processes like SIP trunking in order to meet the needs of modern employees. Generally, the biggest focus in this area is trying to eliminate the cords and wires that keep workers bound to their desks.

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Topics: Cloud Communication

2015 expected to see SMBs embrace cloud

Posted by Casey Ward, Partner Development Manager

December 18, 2014; 10:41 AM

The cloud is doing some incredible things for small businesses. Larger organizations have historically had more advantage over their SMB competitors, but the cloud is helping to change all of that. The cloud is more available and affordable to deploy than ever - regardless of how you choose to implement it. There is a wide variety of ways in which the cloud can be leveraged, including in the form of cloud communications.

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Topics: Cloud Communication