How Cloud-Based Technology Will Take 2017 by Storm

Posted by Megan Szukala

January 31, 2017; 5:09 PM

The new year is in full swing and with that comes predictions regarding upcoming technological advancement. For the enterprise communications industry, there has been an exceptional amount of talk about the transition to cloud-based systems and the abundance of benefits and flexibility that it provides.

 

Cloud-based communication systems allow more employees to work from home than ever before. In addition, cloud storage provides cheaper and faster solutions for hosting company data and other important information. To wrap up the month of January and to dive into 2017, we’ve rounded up articles to showcase what Unified Communications (UC)  thought leaders are predicting for cloud-based systems in the upcoming year.

 

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Topics: Cloud Communication, mobility

Working Remotely Over the Holidays? Set Employees Up for Success

Posted by Megan Szukala

December 22, 2016; 4:03 PM

The holiday season is in full swing and with that brings the added difficulty of employees being separated by distance and circumstance. On average 57 percent of Americans will plan to work remotely during the holidays, according to a Zix Corporation study. In order to boost productivity while employees are remote, it’s more essential than ever that companies equip their team members with all the tools to set them up for success during any season.

 

Working remotely can provide huge benefits for both employees and their managers during the holiday season. Setting up shop at home or wherever your travels take you can improve team satisfaction by creating more flexibility and a more consistent work-life balance. The hassle of commuting is removed and people are less likely to leave work early due to personal or travel reasons because they're able to work right up until the end of the day without missing any time with their families.

 

Holiday travel can be stressful enough without having to worry about whether you can reach your teammates right when you need them – or whether your clients can easily reach you. With ESI’s remote working solutions you will have the tools to address and manage those issues on the go.

 

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Topics: mobility

Identifying Key Features for Contact Centers of All Sizes

Posted by Kimberley Drobny, Vice President, Marketing

July 26, 2016; 3:30 PM

What constitutes a contact or call center? This is a question that not every business might be able to answer easily, but it’s actually pretty simple. Do you talk to customers every day? Do you manage inbound requests and work to solve customer issues? Do you communicate using e-mail, text messaging, live chat and social media?

 

If the answer to these types of questions is yes – even if you wouldn’t label your organization as a contact center or having a contact center – you can still benefit from enterprise-grade contact center features that could enhance and boost your business and operations.

 

Here’s a look at four important contact center features that could benefit your team, no matter your size or classification.

 

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Topics: Cloud Communication, Voice over IP (VoIP), mobility

The Mobile Worker in a Connected World

Posted by Kimberley Drobny, Vice President, Marketing

June 21, 2016; 3:30 PM

In our increasingly connected world, businesspeople are becoming more and more mobile – easily working remotely using their portable devices from locations other than the office. The International Data Corporation (IDC) predicts that “the U.S. mobile worker population will grow at a steady rate over the next five years, increasing from 96.2 million in 2015 to 105.4 million mobile workers in 2020.”

 

Significant strides in existing technology and the development of new technology and solutions have opened up countless avenues in how business is conducted and people connect. The fact that employees no longer have to be tethered to their desks has pulled the rug out from under traditional business practices, causing a substantial shift in the modern workforce.

 

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Topics: Voice over IP (VoIP), mobility

Communications Should Be Customer-centric

Posted by Kimberley Drobny, Vice President, Marketing

June 9, 2016; 3:00 PM

Businesses are constantly seeking integrated and streamlined solutions to boost growth and give them a competitive advantage in the quickly evolving communications marketplace. A growing number of organizations, specifically with contact centers, are looking for solutions that will provide visibility into their operations, insight into employee productivity and customer service metrics.

 

These analytics and reporting tools are growing more valuable and instrumental to helping organizations make informed decisions. With this new approach and level of insight, businesses now have access to the most holistic view of contact center performance from every angle. It’s a shift in thinking and approach that focuses on contact center efficiency, with more of an emphasis on the customer experience.

 

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Topics: technology, Cloud Communication, mobility

Mobile and the desk phone: a dynamic duo

Posted by Dave Whitmer, Director of Technical Support

April 28, 2016; 4:39 PM

The imminent demise of the desk phone is a frequently debated topic, and one that impacts a large percentage of the working population. However, rumors of its death have been greatly exaggerated. With benefits such as ease of use, reliability and cost-effectiveness, the desk phone is alive and well. However, with mobile phones becoming ever more important (and truly the lifeblood of millennials), it only makes sense that the desk phone would evolve or risk extinction.  

 

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Topics: product development, mobility

Communications Should Provide Ongoing Support

Posted by Kimberley Drobny, Vice President, Marketing

April 19, 2016; 3:30 PM

Too many phone system providers today define support as a getting started training and a user’s manual.  That’s like saying the investment in a healthy marriage ends after the honeymoon. Phone systems change, new features get added, new employees join a company and business communications needs change. Just like marriages take ongoing investment by both parties, the support a business receives by its phone system provider should be ongoing for the life of the relationship.

 

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Topics: Cloud Communication, mobility

More About The Cloud

Posted by Kimberley Drobny, Vice President, Marketing

April 5, 2016; 3:30 PM

One of the biggest pieces to this complicated and ongoing puzzle is the role the cloud plays in the grand scheme of things. This case has reignited old conversations about cloud security and privacy while simultaneously creating a new topic concerning the best way to conduct security testing.

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Topics: Cloud Communication, mobility

Communications should be… Pt. 1

Posted by Kimberley Drobny, Vice President, Marketing

March 4, 2016; 3:30 PM

Simple

 

The business communication market has become flooded with a wide selection of products offering a multitude of different features — some of which are actually helpful to users while others are merely superfluous gimmicks. However, when it gets right down to it, business owners all need their phone system to do one thing above all else:

 

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Topics: mobility

How VoIP Keeps Communication Easy in Inclement Weather

Posted by Kimberley Drobny, Vice President, Marketing

December 1, 2015; 3:30 PM

Winter is on the horizon, and with the arrival of winter comes the snow and ice that makes everyday tasks excruciatingly difficult. Heavy snow and ice can cause damage to power grids and telephony infrastructures, which can have serious consequences for organizations that rely on them for communicating and other business needs. Without phone lines some companies may encounter a serious loss in sales and dissatisfied customers.

Not only can inclement weather disrupt day-to-day operations, but it also poses as a hazard for employees and their commute to and from the office. Icy roads can slow traffic down to a crawl and the potential for accidents is significantly increased. This can have a seriously negative impact on the availability of your employees and can result in low output for companies who rely on their employees being in the office in order to keep things running smoothly.

 

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Topics: Cloud Communication, Voice over IP (VoIP), mobility