Learning the lingo of success

Posted by Kimberley Drobny, Vice President, Marketing

June 4, 2015; 1:54 PM

Projects have a way of putting people behind in the workplace. There are some tasks that require a lot of time and effort to get done, and sometimes this can push people away from wanting to handle them. 

6-4-15According to InformationWeek contributor Erika Van Noort, this is how unified communications projects can fail in the long run. Taking on these sorts of transitions can be a taxing endeavor, but Van Noort suggests that maybe the problem isn't in the work itself, but how it is referred to. Sometimes, all it takes is a jargon adjustment to boost the importance of UC deployments in the collective mind of those in charge of making them happen.

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Topics: Cloud Communication, Unified Communications (UC), mobility

Cost reduction is just one benefit of the cloud

Posted by Kimberley Drobny, Vice President, Marketing

June 2, 2015; 5:18 PM


If you ask most business managers why they are moving their assets to the 6-2-15
cloud, they'll usually tell you about costs. "It's less expensive," they may say, "and there are other benefits." The real question is, what are those other benefits? Sure, the cloud can lower costs, but can it raise productivity? Are companies losing out on something besides efficiency when they don't move to the cloud? In a word, yes. Vendors frequently play up the savings that the cloud offers, but there are many benefits beyond that for businesses. The use of  business phone systems isn't just for reducing the amount paid to transmit information. They can allow people to connect more easily, upgrade quickly and offer many features that older phone systems can't.

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Topics: technology, Cloud Communication, mobility

The changing faces of IT and businesses communications

Posted by Kimberley Drobny, Vice President, Marketing

April 30, 2015; 3:14 PM


There has been a significant amount of technological convergence in the enterprise recently. Much of this has to do with the changing nature of consumer devices. Smartphones are much more powerful than their predecessors - the PDA and the cellphone - and in many ways they even have some old desktops beat in terms of capability and usefulness. Mobile devices have married many tools and channels together in a powerful way. As a result, business phone systems and other related platforms are becoming the clear territory of the IT department.   

No Jitter managing editor Beth Schultz believes that enterprise IT departments need to build "centers of excellence" around communications applications. IT leaders need to be pushing for new developments in business communications systems, whether they be made up of adapted legacy circuits and managed on-site or are provided through the cloud.

"The CoE idea isn't new, not even to IT," Schultz wrote. "In fact, CoEs often bubble up around new enterprise technologies. And now, with increasing calls for applying analytics to all areas of the business, including the contact center, and loudening whispers of integrating communications into business apps, the time seems right for forward-looking IT organizations to pull together CoEs and begin influencing how the business thinks about these disciplines relative to the way it communicates."

Communications technology is no longer defined by landline telephone access. People need the kind of wireless, universal connections that only the cloud can provide. IT needs to get onboard and start pushing for cloud communications or SIP phone service in the organizations they serve.

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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC), mobility

Mobility Wars, Episode VI: Return of the Roadwarriors

Posted by Shawn Guenther, Vice President of Product Management & Development

November 6, 2014; 8:45 AM

In my last two blogs, I’ve been building a case that mobility is changing the face of unified communications. I’ve covered the “what” and the “how,” but the case that remains to be made is “why” and for that we need to expand our examination of those who use unified communications.

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Topics: mobility

Need mobile communications? Consider SIP trunking

Posted by Jason Hearon, Vice President of Sales

November 5, 2014; 9:19 AM

There is something distinctively different about today's workforce. Modern professionals love to use their mobile devices to reach their goals. Often, this makes legacy systems seem increasingly dated. Remote access to enterprise networks is fast becoming the new status quo for enterprises of all sizes. According to Business Review Australia contributor Paul Mulvenna, much of this transition has to do with the growing need for effective engagement.

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Topics: SIP trunking, mobility

Mobility Wars, Episode V: The Single Source Strikes Back

Posted by Shawn Guenther, Vice President of Product Management & Development

October 21, 2014; 11:17 AM

Famed food personality Alton Brown loved to wax philosophical on his show Good Eats about the waste and clutter of what he calls “unitaskers,” implements that can only be used to do one thing. Garlic presses, grenades and miter boxes are counted in this number. But the business world never picked up this idea; entrepreneurs are called all over the web to specialize. Phil Dumontet, founder of the rapid restaurant delivery business DASHED, wrote for Inc. that “if you do too many things at once, you’ll be mediocre at all of them.” He exhorts us to “do one thing, and do it really well.”

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Topics: mobility

Mobility Wars, Episode IV: A New UC

Posted by Shawn Guenther, Vice President of Product Management & Development

October 16, 2014; 11:21 AM

“Unified Communications.” The very phrase elicits a vast array of definitions, opinions, and ideas. Like the Force wielded by Obi Wan Kenobi in Star Wars, UC is an indefinable and invisible influence invoked to persuade, mystify and confuse. Because it means different things to different people there exists no standard of behavior, features or protocols. Perhaps it is this lack of standardization that has led nojitter contributor Irwin Lazar to write about the unfulfilled promise of UC.

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Topics: mobility