The Chatbots Are Coming

Posted by Megan Szukala

March 6, 2017; 3:00 PM

The world of Unified Communications (UC) continues to evolve. In January, there were several articles predicting that artificial intelligence (AI) and chatbots will be a UC game changer for 2017.

 

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Topics: technology, product development, Unified Communications (UC), mobility

The Future of Unified Communications: Bringing Integration to a Diverse and Evolving Workforce

Posted by Shawn Guenther, Vice President of Product Management & Development

December 2, 2016; 2:03 PM

The unified communications (UC) landscape is changing and evolving as technology continues to integrate our workforce. The rising expectations of enterprises are causing the UC space to push boundaries and blur the lines between work, leisure and mobility.

 

To close out the month of November, we’ve pulled together articles from around the web that offer insight into the current state of the UC space and how it will evolve to accommodate employee work habits, generational preferences and the increasing popularity of the remote workforce.

 

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Topics: product development, Unified Communications (UC)

The New ePhone 7 Is Here

Posted by Kimberley Drobny, Vice President, Marketing

October 11, 2016; 3:00 PM

We truly live in an amazing time, when almost every industry is taking advantage of emerging technologies to enhance the way we live, conduct business and communicate.

 

The mobile smartphone experience is definitely a cornerstone of the rapid innovation we’ve seen over the past 10 years – bringing about integrated application and merging together intuitive user functions that make it easy for us to find and store contacts, communicate and share information.  

 

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Topics: product development

“The Reports of my death have been greatly exaggerated”

Posted by George Platt, President and Chief Executive Officer

October 5, 2016; 3:00 PM

This quote has been attributed to Mark Twain for years in response to a report that he was living in poverty and on his death bed in England.  The reality is that this statement was not a direct quote from Twain but rather a slight miss quote (We can go into that at another time).  None the less the quote lives on today and is often repeated.  This quote came right to mind when reading several recently published articles and remembering discussions over the past years regarding the “death of the office desk phone.”  These devices for years have been on their death beds according to many.

The fact of the matter is that the office desk phone is still alive, kicking and is a trusted and required device.  Despite popular belief by those in Silicon Valley not everyone is mobile and working from their home or the local Starbucks.  Office buildings are still being built and people still sit at desks.  The fact of the matter is that the office desk phone plays a very large and important role by ensuring productive and efficient communications in offices and across offices spread throughout the city, state, country and globe of many large organizations.  The office desk phone must work in harmony with telephony apps on mobile phones, tablets and computer desk tops.  All these devices complement each other and play an important role in providing effective communication. 


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Topics: product development

The Impact of Surveys on Companies in a Customer-Driven Era

Posted by Kimberley Drobny, Vice President, Marketing

August 2, 2016; 3:00 PM

We have become a culture driven by surveys. “Would you take a moment to rate us?” “At the end of this call, would you be willing to answer a few questions about your experience?” have become common phrases in our everyday lives, whether it’s rating an app, a call with a customer service representative or a service.

 

Customer satisfaction surveys allow companies to get direct feedback instantly, gauge satisfaction or displeasure and measure just about every aspect of the interaction. Companies can more effectively address issues, examine processes, predict outcomes and focus on how to build better relationships with their customers.

 

The other side of the coin is the customer’s perspective. Because surveys are now commonplace, companies now more than ever are held accountable to specific standards. In order to stay in line with expectations, organizations must hyper-tune in to what their audience is saying via these surveys in order to stay up to speed with what their customers want.

 

With the prevalence of customer surveys and the resulting higher expectations, here’s a look at a few key elements that companies must keep in mind and pay keen attention to in this modern consumer-driven landscape.

 

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Topics: marketing tools, product development

The Unified Communications Train is Gaining Speed

Posted by Kimberley Drobny, Vice President, Marketing

July 5, 2016; 4:00 PM

In keeping with last week’s mobile workforce theme and the buzz surrounding how the traditional workplace is changing, it’s only natural to broaden the discussion to unified communications as a whole.   

 

The UC space is already growing at a brisk clip and there have been huge advancements. There has been significant evolution in video, file sharing, applications and conferencing, and more and more organizations are using applications in the cloud. Towards the end of last year, there were a few predictions floating around about the UC market for the upcoming year. Here are the top two:

  • More organizations will adopt a hybrid of on premise and public cloud solutions.
  • Unified Communications as a Service (UCaaS) and contact centers will be a big focus for CIOs as they add unified communications solutions to their arsenal.

 

Both of these predictions are still in the beginning stages, but they’re steadily gaining traction. In the meantime, let’s take a look at a few of the other important elements in world of UC, where it is already evolving and where it needs to head in the future.

 

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Topics: Cloud Communication, product development, Unified Communications (UC)

Three Common Misconceptions About VoIP

Posted by Kimberley Drobny, Vice President, Marketing

May 24, 2016; 4:00 PM

Despite its many benefits, VoIP (Voice over Internet Protocol) is a technology still shrouded in mystery in today’s business world. Even though it has been around for more than 20 years, the industry is still educating customers on the what and why of VoIP. Misconceptions and general unfamiliarity have given VoIP somewhat of a negative reputation, causing reluctance among businesses to adopt the advantageous solution.

 

This means there is room for substantial growth in adoption rates as more and more companies learn that VoIP puts the user at the center of the communications experience and creates increased flexibility and efficiency for businesses.

 

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Topics: product development, Voice over IP (VoIP)

Mobile and the desk phone: a dynamic duo

Posted by Dave Whitmer, Director of Technical Support

April 28, 2016; 4:39 PM

The imminent demise of the desk phone is a frequently debated topic, and one that impacts a large percentage of the working population. However, rumors of its death have been greatly exaggerated. With benefits such as ease of use, reliability and cost-effectiveness, the desk phone is alive and well. However, with mobile phones becoming ever more important (and truly the lifeblood of millennials), it only makes sense that the desk phone would evolve or risk extinction.  

 

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Topics: product development, mobility

Helping Employees Adopt New UC Tech

Posted by Kimberley Drobny, Vice President, Marketing

February 16, 2016; 3:30 PM

It’s within human nature to be somewhat averse to change. People get accustomed to their habits and processes, and when you try to introduce something new into their natural way of doing things they tend to be hesitant to accept it — even if what’s being introduced is helpful to the way they live.

 This is especially common when an employer tries to introduce new technology to the workforce. Employees have “settled in” to the way they do things, and bringing in a piece of technology that has the promise of helping them work more efficiently or with more collaboration can be difficult. To them, this is just something new for them to learn how to use, another hurdle in their way, slowing them down and preventing them from getting real work done.

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Topics: product development, Unified Communications (UC)

The Direction of VoIP in the New Year

Posted by Kimberley Drobny, Vice President, Marketing

January 12, 2016; 3:30 PM

VoIP has become an essential way for businesses to communicate, and the technology surrounding it continues to grow and develop. In fact, it has grown to be one of the top performing business technology solutions for the past decade. And the technology is still very much in its infancy. 

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Topics: product development, Voice over IP (VoIP)