As I’m writing this, it’s hard to believe that one year has already passed since I took the reins of ESI as President and COO. This makes it the perfect time to reflect on the past year. As I have familiarized myself with ESI’s products, services and culture, it has become clear to me that the key ingredients to our continued success are our great team of employees and Resellers.
From day one, the welcoming atmosphere led by company Chairman and Founder, Eric Suder and CEO, Doug Boyd, along with ESI’s family of employees and supportive Resellers, made for a smooth transition. I was able to seamlessly blend experiences gained while working at other premise and cloud technology companies with the product development and business demands of my new position. At the outset, I had the confidence and freedom to explore ESI’s existing infrastructure through the lens as the “new guy” with no pre-conceived notions. I’m happy to say that my first impression regarding the collaborative nature of the company proved correct. The great ownership group, which has led ESI for 25 years amid a tough competitive environment, reflects a culture of integrity, responsiveness, and a Reseller-centric approach to the development of innovative communications products. As is true for any technology company, we are not perfect. However, one of the keys to our continued success has been the great relationship we have maintained with our Reseller channel. That relationship has been formed through years of communication and mutual respect that resonates from the initial sales process to technical support.