The Chatbots Are Coming

Posted by Megan Szukala

March 6, 2017; 3:00 PM



The world of Unified Communications (UC) continues to evolve. In January, there were several articles predicting that artificial intelligence (AI) and chatbots will be a UC game changer for 2017.


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Topics: product development, mobility, technology, Unified Communications (UC)

Embracing the Hybrid Cloud in Unified Communications

Posted by Megan Szukala

December 29, 2016; 3:03 PM

Enhancing unified communications through the use of hybrid cloud solutions has become increasingly popular among organizations of all sizes and all industries. The hybrid cloud can provide many unique benefits including customization, scalability, increased productivity and workload management. However, some organizations are still hesitant to make this transition over to the cloud. Not to fear, ESI and the cloud are here to help!


To wrap up the month of December, we’ve pulled together articles from around the web that provide a deep dive into how the hybrid cloud can make a positive impact on an organization and bolster results when combined with unified communications solutions. See below for some examples:


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Topics: Cloud Communication, Unified Communications (UC)

The Future of Unified Communications: Bringing Integration to a Diverse and Evolving Workforce

Posted by Shawn Guenther, Vice President of Product Management & Development

December 2, 2016; 2:03 PM

The unified communications (UC) landscape is changing and evolving as technology continues to integrate our workforce. The rising expectations of enterprises are causing the UC space to push boundaries and blur the lines between work, leisure and mobility.


To close out the month of November, we’ve pulled together articles from around the web that offer insight into the current state of the UC space and how it will evolve to accommodate employee work habits, generational preferences and the increasing popularity of the remote workforce.


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Topics: Unified Communications (UC), product development

The Unified Communications Train is Gaining Speed

Posted by Kimberley Drobny, Vice President, Marketing

July 5, 2016; 4:00 PM

In keeping with last week’s mobile workforce theme and the buzz surrounding how the traditional workplace is changing, it’s only natural to broaden the discussion to unified communications as a whole.   


The UC space is already growing at a brisk clip and there have been huge advancements. There has been significant evolution in video, file sharing, applications and conferencing, and more and more organizations are using applications in the cloud. Towards the end of last year, there were a few predictions floating around about the UC market for the upcoming year. Here are the top two:

  • More organizations will adopt a hybrid of on premise and public cloud solutions.
  • Unified Communications as a Service (UCaaS) and contact centers will be a big focus for CIOs as they add unified communications solutions to their arsenal.


Both of these predictions are still in the beginning stages, but they’re steadily gaining traction. In the meantime, let’s take a look at a few of the other important elements in world of UC, where it is already evolving and where it needs to head in the future.


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Topics: Unified Communications (UC), product development, Cloud Communication

Challenges facing VoIP / UC industry

Posted by Kimberley Drobny, Vice President, Marketing

May 10, 2016; 3:00 PM

Unified communications promises to increase employee productivity and customer satisfaction, empower Bring Your Own Device (BYOD) programs for mobile access and minimize expenses. However, the question remains if UC has really delivered on its promises.

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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC)

Helping Employees Adopt New UC Tech

Posted by Kimberley Drobny, Vice President, Marketing

February 16, 2016; 3:30 PM

It’s within human nature to be somewhat averse to change. People get accustomed to their habits and processes, and when you try to introduce something new into their natural way of doing things they tend to be hesitant to accept it — even if what’s being introduced is helpful to the way they live.

 This is especially common when an employer tries to introduce new technology to the workforce. Employees have “settled in” to the way they do things, and bringing in a piece of technology that has the promise of helping them work more efficiently or with more collaboration can be difficult. To them, this is just something new for them to learn how to use, another hurdle in their way, slowing them down and preventing them from getting real work done.

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Topics: product development, Unified Communications (UC)

A Short History on Unified Communications

Posted by Kimberley Drobny, Vice President, Marketing

November 24, 2015; 3:30 AM

Unified Communications was born as a result of the development of VoIP back in the late 1980’s and early 1990’s. The first attempt to make voice an application on the data network was being marketed in the mid 90’s with the term AVVID, or Architecture for Voice Video and Integrated Data, by a small company named Celsius who had just been acquired by Cisco.

With the development of the Linux operating system kernel, more and more startups began mirroring Cisco’s example by building a cheap PBX with features focused around helping small and medium sized companies.


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Topics: BYOD, Cloud Communication, Voice over IP (VoIP), Unified Communications (UC), mobility

3 Considerations When Choosing a VoIP System

Posted by Kimberley Drobny, Vice President, Marketing

October 27, 2015; 3:30 PM

Businesses are adapting VoIP as a means for establishing a more flexible and affordable solution to their unified communications needs. The ability of VoIP to improve a company’s operation efficiency and cut telecommunication costs, all the while increasing overall performance, has made it the superior choice for businesses when building a telephony system.


However, within the VoIP market there are some options that may better fit your company than others, so it’s important to consider how offerings can differ from one another. Choosing the right UC system for your business can come with risks, so in order to help you choose the solution that will best fit your needs, consider the following areas:


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Topics: Voice over IP (VoIP), Unified Communications (UC), mobility

Integration with Intellitouch

Posted by Kimberley Drobny, Vice President, Marketing

October 15, 2015; 4:00 PM

When it comes to your company’s PBX, there are some pieces that are more important than others. These days the market is crowded with providers promising you one feature or another, but it’s not true that more is better. In fact, diluting your network’s communications with useless features opens it up to the possibility of facing more failures and difficulties than is acceptable. It’s even more frustrating when you’re trying to diagnose the problem, only to find that the company responsible for producing your desk phone is an entirely different company than the one that created the phone system. Solving the issue has just become two-times more difficult than it was before, when all you want is for your phone system to just work.


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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC), mobility

How higher education benefits from advanced phone systems

Posted by Kimberley Drobny, Vice President, Marketing

July 28, 2015; 3:30 PM

Most higher education institutions are a hotbed of activity on a constant basis. From running classes to managing students to coordinating athletics programs, administrators at small to medium-sized colleges can be counted on to consistently have their hands full. And unfortunately, if a school is not leveraging an advanced phone system, that simply creates one more problem with which administrators are saddled. Yet there are colleges out there whose communications systems are surprisingly outmoded. These schools invariably find it difficult to keep up with a world that communicates on so many different channels. For higher educational institutions, the implementation of advanced phone systems makes a world of difference in terms of day-to-day operations and cost savings at schools. Here are some examples that prove that: 

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Topics: technology, Unified Communications (UC)