Integration with Intellitouch

Posted by Kimberley Drobny, Vice President, Marketing

October 15, 2015; 4:00 PM

When it comes to your company’s PBX, there are some pieces that are more important than others. These days the market is crowded with providers promising you one feature or another, but it’s not true that more is better. In fact, diluting your network’s communications with useless features opens it up to the possibility of facing more failures and difficulties than is acceptable. It’s even more frustrating when you’re trying to diagnose the problem, only to find that the company responsible for producing your desk phone is an entirely different company than the one that created the phone system. Solving the issue has just become two-times more difficult than it was before, when all you want is for your phone system to just work.

 

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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC), mobility

Stimulating Mobility with BYOD Without Sacrificing Business Integrity

Posted by Kimberley Drobny, Vice President, Marketing

October 13, 2015; 4:00 PM

Businesses are beginning to see the positive consequences of allowing employees to use their own devices for work, and as a result many are implementing it as common practice. However, as BYOD becomes more common in the workplace, some executives worry about the threat these devices could potentially present to their business infrastructure. In some cases this fear is enough to prevent a company from allowing BYOD policies, regardless of the benefits. They don’t believe the risk is worth the reward.

 

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Topics: BYOD, Cloud Communication, Voice over IP (VoIP), mobility

Don’t Fear the Cloud

Posted by Kimberley Drobny, Vice President, Marketing

October 8, 2015; 3:00 PM

Although cloud based technology isn’t exactly new, we’re still learning the different ways it can be used to improve business operations and processes. While the technology has already proven to be a positive commodity to most businesses, there are surprisingly still some out there who are fearful of integrating the cloud into their existing company infrastructure. Part of this is in response to the few highly publicized cloud breaches and security, but for many it’s also due to a lack of knowledge, particularly regarding the option of the hybrid cloud. 

 

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Topics: Cloud Communication, Voice over IP (VoIP), mobility

VoIP: The Business Communications Game Changer

Posted by Kimberley Drobny, Vice President, Marketing

September 10, 2015; 2:30 PM

The emergence of voice over IP technology in the mid-90s forever changed the way we communicate. Globalization was then and continues to be on the rise, and businesses need a way to connect across larger distances and with more reliability. VoIP surfaced as the advanced, integrated solution these businesses were searching for, and the technology continues to serve as the premier method of communication for organizations across the globe.

Here we’ll explore the three primary attributes of VoIP that contributed to its rise and eventual domination of business communications.

 

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Topics: telephony, Cloud Communication, Voice over IP (VoIP), blog

Tired of being a spineless company? Get a central nervous business phone system

Posted by Kimberley Drobny, Vice President, Marketing

August 6, 2015; 4:00 PM

With a business phone system, your company can get a spine (and an entire nervous system along with it). If your organization needs to make changes, deliver something new, fix something for a client or simply measure its growth, a new phone network can allow the company to move faster and with assurance. IP-based phone connection, through both SIP trunking and VoIP systems, allows organizations to get important information to each other very quickly, and with surprising speed. 

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Topics: SMB, Voice over IP (VoIP), SIP trunking

Debunking VoIP myths for SMBs

Posted by Kimberley Drobny, Vice President, Marketing

June 30, 2015; 2:03 PM


The unknown is a scary idea. As humans, we like patterns and predictability. That's why we stick to our routines, develop habits and take safety precautions. For some small and medium-sized businesses, single source communications might be a foreign idea that strikes up a bit of fear. Just remember: you can't knock it until you try it. To help lift the veil of unfamiliarity off of VoIP phone systems, here are the real truths to some common myths.

 

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Topics: SMB, Voice over IP (VoIP), blog

How to eliminate workplace distractions with VoIP

Posted by Kimberley Drobny, Vice President, Marketing

June 25, 2015; 3:32 PM

One premise behind unified communications technology is to link people together who can't be physically present. Now, people might be physically present, but they aren't necessarily using that closeness  to facilitate collaboration. Workplace distractions like loud conversations and water cooler gossiping force employees to tune out. Whether it's by coming into the office early, working from home or simply playing music through headphones, employees will go to great lengths to stay focused. Fortunately, UC's collaboration capabilities can help employees maintain focus by eliminating distractions.

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Topics: Voice over IP (VoIP), Unified Communications (UC)

Building a Modern Marketing Strategy to sell Cloud

Posted by Kimberley Drobny, Vice President, Marketing

May 26, 2015; 9:00 AM

To reach modern customers, resellers need a modern marketing strategy.  They must adjust their complete go-to-market philosophy to compete for today’s tech-savvy end user and build a reputation as a trusted leader in the business phone industry.   

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Topics: technology, marketing tools, Voice over IP (VoIP), Unified Communications (UC)

What is a company's role in SIP Trunking?

Posted by Shawn Guenther, Vice President of Product Management & Development

May 21, 2015; 5:56 PM


More companies are switching to SIP Trunking to tap into its wealth of benefits.  A crucial element to enabling unified communications for many firms, SIP Trunking increases mobility, productivity, savings and communication reliability. 

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Topics: Cloud Communication, Voice over IP (VoIP), SIP trunking, Unified Communications (UC)

The changing faces of IT and businesses communications

Posted by Kimberley Drobny, Vice President, Marketing

April 30, 2015; 3:14 PM


There has been a significant amount of technological convergence in the enterprise recently. Much of this has to do with the changing nature of consumer devices. Smartphones are much more powerful than their predecessors - the PDA and the cellphone - and in many ways they even have some old desktops beat in terms of capability and usefulness. Mobile devices have married many tools and channels together in a powerful way. As a result, business phone systems and other related platforms are becoming the clear territory of the IT department.   

No Jitter managing editor Beth Schultz believes that enterprise IT departments need to build "centers of excellence" around communications applications. IT leaders need to be pushing for new developments in business communications systems, whether they be made up of adapted legacy circuits and managed on-site or are provided through the cloud.

"The CoE idea isn't new, not even to IT," Schultz wrote. "In fact, CoEs often bubble up around new enterprise technologies. And now, with increasing calls for applying analytics to all areas of the business, including the contact center, and loudening whispers of integrating communications into business apps, the time seems right for forward-looking IT organizations to pull together CoEs and begin influencing how the business thinks about these disciplines relative to the way it communicates."

Communications technology is no longer defined by landline telephone access. People need the kind of wireless, universal connections that only the cloud can provide. IT needs to get onboard and start pushing for cloud communications or SIP phone service in the organizations they serve.

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Topics: Cloud Communication, Voice over IP (VoIP), Unified Communications (UC), mobility