Telecom Resellers Must Understand Network Infrastructure When Entering the Cloud

Posted by Kimberley Drobny, Vice President, Marketing

April 28, 2015; 4:00 PM


For telecom resellers, the cloud presents a game-changing opportunity. We’ve shared in the past how SMB demand for cloud solutions is at an all-time high. Business owners hoping to enjoy the convenience and cost savings might approach their reseller with a request, which sends many consultants scrambling to understand the technology.  

 It’s no longer enough to install desk phones and run cable. Resellers today also have to account for the complexities of network hardware and software while trying to ensure that every call sounds as clear and sharp as its analog predecessor.

 

Read More

Topics: Cloud Communication, Voice over IP (VoIP), SIP trunking, Unified Communications (UC)

SIP Trunking lets you move at your own speed

Posted by Shawn Guenther, Vice President of Product Management & Development

April 21, 2015; 10:24 AM


SIP_TrunkingThe move from traditional landlines to a SIP Trunking VoIP service carries a dizzying number of options. Have you chosen the right carrier? How long should the transition process take? How much bandwidth will you need? What are all the requirements that need to be considered to ensure peak performance?  All of these questions can look like they are difficult to answer. The scary truth is that without thorough preparation and support they are difficult. Making a rash decision like cutting your entire business over to SIP at once can cost you time, money, and mental stability. One of the greatest advantages of SIP is that you can gradually phase in VoIP to allow time to adapt. It’s like an on-ramp to the cloud experience.

Read More

Topics: Voice over IP (VoIP)

Why Telecom Resellers Need to Embrace UC, VoIP

Posted by Kimberley Drobny, Vice President, Marketing

March 2, 2015; 3:26 PM

Telecom resellers are experiencing a transitional period for their strategies. It is quickly being realized thatcustomers of these businesses are expecting something new from voice, video and text, which is why they want to move over to hosted solutions in the first place. But advanced functionality is not all that is required of channel partners in the present day. According to No Jitter contributor Andrew Prokop, a telecom provider that does not leverage the tools it is selling may be making a fatal mistake - and it's easy to understand why.

Read More

Topics: Cloud Communication, Voice over IP (VoIP)

Hold your breath and take the SIP trunking plunge

Posted by Jason Hearon, Vice President of Sales

November 12, 2014; 11:18 AM

It should be no secret by now that VoIP is a valuable business asset. When it first appeared in the '90s, it was more of a novelty than anything else. Some companies may have invested in it, but for the most part people were satisfied using landline connections. But the technology behind VoIP has made leaps and bounds in the way of progress, leading to an explosion in popularity - namely with enterprises. According to industry expert Tak Sato, this is chiefly thanks to modern VoIP's ability to save an organization significantly on their communications bills.

Read More

Topics: Voice over IP (VoIP), SIP trunking

VoIP toll fraud very real, very preventable

Posted by Shawn Guenther, Vice President of Product Management & Development

October 1, 2014; 11:53 AM

VoIP, like almost all other technologies, can be abused; it’s susceptible to attacks that allow calls to be hijacked, fraudulent calls to be made or even gain unauthorized access to the corporate data network. For all the benefits of VoIP it is important to be aware of and realistic about the risks that need to be mitigated. SIP and other VoIP channels need to be secured the same as any company laptop or facility, and the great news is that securing VoIP is simple as long as you do a little planning first.

Check, please
One of the biggest abuses of VoIP comes in the form of toll fraud. WIRED contributor Jim Murphy reminds us that toll fraud has been around for decades and was a common problem even in the arcane days of landline telephones. The threat never went away nor is it new; it simply evolved. Learning how to handle it in its modern incarnation is critical to protect your enterprise communications from the unsavory predators of the internet.

Read More

Topics: Toll fraud, Voice over IP (VoIP)

Top 3 Benefits of VoIP

Posted by Shawn Guenther, Vice President of Product Management & Development

September 16, 2014; 9:48 AM

While Voice-over-IP technology has been around for a while, in the last few years it has surged significantly to the point of becoming a modern necessity. From hosted communications platforms and managed on-premises devices to interLATA SIP trunking and last-mile SIP-to-legacy conversion circuits there is truly no business in these United States unaffected by VoIP. Organizations around the world have found this kind of communication channel to be increasingly essential as workers demand flexibility and business leaders seek lower costs and higher ROI.

The number of different ways that VoIP can simplify and improve enterprise operations is almost without bound, but the big three drivers certainly must be:

1) Supporting the mobile workforce
The modern workforce is increasingly connected and increasingly mobile in their personal lives, and they want that flexibility to extend into their work lives. Not content with answering emails on the beach, employees need the freedom to move about the world without being chained to a desk. 

VoIP supports exactly this kind of mobile workforce because it takes uses data processing rather than specialized circuits, which means that you don’t need the physical circuitry of a desk phone; you can pack all of that intelligence into an app that workers can carry anywhere. This is a critical offering for attracting and retaining talent today and will only become more so in the future.

Read More

Topics: Voice over IP (VoIP)

VoIP: an Investment for Business

Posted by Camaryn Bolton, Digital Marketing and Communications

June 2, 2014; 9:43 AM

If it Ain't Broke...

There are plenty of companies out there that aren't yet ready to switch away from the old landline telephone service. Why should they if it is still working? There has been a lot of hype about VoIP, but many businesses might not see the point if they can still make calls like they have in the past. As the old saying goes, "If it ain't broke, don't fix it," but what if there were a way to improve on the old way of doing things? 

Read More

Topics: Voice over IP (VoIP)

For small businesses, VoIP is a necessary lifeline

Posted by Chris Sobray, Product Manager

April 15, 2014; 1:52 PM

Companies are never in a state of rest (and in this day and age, they never should be!). With many industries in a constant state of flux, it’s especially important for small businesses to be in constant motion. However, there are plenty of things that can mess up a company, from big opportunities to natural disasters. Preventing unplanned downtime means finding the most efficient enterprise-level solutions for issues that might affect a business phone system.

The smaller the company, though, the higher the stakes.Small businesses need to ensure that no matter their size they are positioned in a way that makes them seem as if they are at the same level as their larger competition, which means that any amount of downtime makes this all the more difficult. The need to respond to any situation quickly is important, which is why making sure there’s little trouble for voice and data networks is just as important.

Read More

Topics: SMB, Voice over IP (VoIP)

Small businesses should take advantage of VoIP benefits

Posted by Chris Sobray, Product Manager

April 4, 2014; 3:26 PM

Small businesses take a lot of hard work, especially when competing against much larger competitors with far more resources. This does not mean smaller businesses still can't hold their own; in fact smaller businesses can adapt more quickly to market changes! Innovation happens on a daily basis by leveraging technology and enhance efficiency, particularly for enterprise telecommunications - namely VoIP for small business phone systems.
Read More

Topics: SMB, Voice over IP (VoIP)

For Whom the Bell Tolls

Posted by Shawn Guenther, Vice President of Product Management & Development

January 13, 2014; 12:05 PM

Shortly after I originally wrote my last post, the FCC held its December open meeting. At this meeting, the Technology Transitions Policy Task Force gave its update on the transition. Chairman Tom Wheeler’s response refers to the “transition from 19th-century analog technology to 21st-century IP technology.”

This hand-waving of the hundred years’ worth of development to get from analog to IP demonstrates that the focus is on rapid advancement and that, while customers will be kept in mind, the intent is to disrupt minimally rather than to eliminate disruption. This is a major shift from an organization which has typically driven policy based on the “five nines” of reliability.

Read More

Topics: Voice over IP (VoIP), Public Service Telephone Network (PTSN), Federal Communications Commission (FCC)