UC can't be a Frankenstein network

Posted by Jason Hearon, Vice President of Sales

Find me on:

October 28, 2014; 10:36 AM

UC_networks_cant_be_put_together_like_Frankensteins_monsterThe modern smartphone user is accustomed to finding their own solutions. App stores make it possible to find free tools that can fill any need possible. But while enterprises have to embrace mobility, allowing their staff members to choose their own software can create a monster of a problem - namely in terms of communications.

Frankenstein's Monster was brought to life thanks to some creative donations from the recently deceased. An arm here, a leg there and a head that wasn't always screwed on straight gave way to one of the most famous Halloween creatures of all time. While he appeared to be human, he wasn't really cut out for society. This is the kind of problem that enterprise telecom networks can run into if workers aren't provided with a coherent solution. Channels not only have to be available on the same device, but they have to exist within the same single source communication application and work together in new ways.

Part of the reason that Frankenstein's Monster met his ultimate demise was because the sum of his parts did not equate a cohesive whole. This is the same reason that a unified communications deployment can fail. If all platforms are not a part of the same connection, then employees will be set up for collaboration failure.

Re-thinking collaboration
The reason that so many organizations are seeking out UC is because the nature of work is changing. Thanks to the cloud, it is possible to spend more time working from home where staffers may feel more comfortable. As such, communications tools need to facilitate a more immersive, collaborative experience.

"No one expects to be able to find their colleagues in person any more, regardless of where they work - we are too busy being 'mobile' and 'virtual' for that," wrote No Jitter contributor Melanie Turek. "Technology had to be developed to take the place of the in-person interactions that, until a decade ago, were the foundation of the workplace."

But many companies that try to unlock this potential are often unable to do so. This is because telecommunications mean something much different than they used to. People rely more heavily on them to collaborate than just to pass messages along. Professionals need to feel as if they are in the same room with their colleagues, and landline business phone systems alone cannot meet this requirement. 

But in order to get into the cloud-based UC world of tomorrow, there may need to be some changes made to existing networks. Legacy circuits are not naturally geared toward modern needs, and as such need to be updated.

SIP trunking helps make UC a reality
Those who want borderless voice access for their landline telephones are going to need something extra to properly enable their workers. This comes in the form of SIP trunking, which extends legacy phones onto data lines, where they can be placed in the cloud and pushed to smartphone users. This is a powerful way to foster collaboration for the new remote workforce that is growing every day.

Don't be like the doctor
Frankenstein's goal was to build a new human and create life. But with all the mismatched parts, things obviously didn't go quite to plan. This is how unified communications deployments can come up short as well. If channels are not part of a cohesive infrastructure then they are not likely to work in the ways that people need them to.

But the first step to making this happen is implementing SIP trunking. This will allow cloud functionality to be leveraged without moving completely to a hosted service.

Topics: Unified Communications (UC)